This Privacy Policy in accordance with the Personal Data Protection Act 2010 of Malaysia sets out how Stellar Stems Sdn Bhd collects, uses and protects your personal information which you have provided to Stellar Stems Sdn. Bhd. (Stellar Clinic)
The term “Stellar Clinic” or “us” refers to Stellar Stems Sdn. Bhd. as the owner of this website. The term “you” or “your” refers to the user or viewer of Stellar Stems’s website.
1. Why Stellar Clinic collect your personal information
(A) Your personal information is collected for the following purposes:
- for patient registration with Stellar Clinic;
- to send you invites to Stellar Clinic’s events, promotional materials, advertisements for marketing purposes via email or short message service (SMS);
- for administrative purposes;
- for assessment and analysis of the market, Stellar Clinic’s customers and/or potential customers in relation to Stellar Clinic’s treatments, products and services;
- to monitor, review and improve Stellar Clinic’s services;
- to be used for internal record keeping;
(B) For this purpose we collect personal information which includes but not limited to the following:
- name, job title and company name;
- contact information including address, email address and phone number;
- details of your visits to Stellar Clinic’s centre and/or clinic and/or website;
- demographic information;
- gender, age and date of birth; and
- such other relevant information to enable Stellar Clinic to provide you with Stellar Clinic’s treatments, products and services.
2. How Stellar Clinic collects your personal information
Stellar Clinic collects this information when you visit Stellar Clinic’s centre or clinic, when you register or when you telephone or email Stellar Clinic or correspond with Stellar Clinic.
By providing your personal information to Stellar Clinic, you have agreed to give your consent to the processing of your personal information by Stellar Clinic for the stated lawful purposes when your personal information was collected. Stellar Clinic shall not process your personal information unless you have given consent to the processing of your personal information. “Processing” means collecting, recording, holding or storing your personal information or carrying out any operation or set of operations on your personal information.
3. Direct Marketing
Stellar Clinic may use your personal information for marketing purposes, in particular to present you with advertisements, marketing and/or promotional materials informing about our treatments, products and services and/or conduct free prize draws and prize competitions and such other information in relation to our treatments, products and services which we believe may be of interest to you.
Stellar Clinic will send you advertisements, marketing and/or promotional materials or information in relation to our treatments, products and services, if you have elected to receive such information when you register with Stellar Clinic.
If at any time you wish to stop receiving these advertisements, marketing and/or promotional materials, you can do so by using the unsubscribe information on every such mailing, by updating your user profile or account data or by contacting Stellar Clinic (see below for details on how to contact Stellar Clinic).
4. Sharing of your personal information
Stellar Clinic does not sell, rent, or lease Stellar Clinic’s patient information to third parties. Stellar Clinic may however share and/or disclose your personal information to third parties in the following circumstances:
For purposes of providing information to your treating healthcare professional;
Where Stellar Clinic is required to do so by law, regulation, or any binding judgment, order, or requirement of any court or other competent authority; where you have consented to such disclosure.
5. Security
Stellar Clinic is committed and will use Stellar Clinic’s best endeavor to ensure that your personal information is kept and stored securely.
On that premise, Stellar Clinic has adopted the following measures:
- using encryption, where appropriate;
- using password protection, where appropriate; and
- only Stellar Clinic’s authorized employees are permitted to access your personal information for the purposes stipulated in this Privacy Policy.
6. Links to external content resources
Stellar Clinic’s website may link or direct you to other websites or external content resources which are not within our control. Whilst we will use our best endeavor to ensure that we link or direct you only to websites that share our privacy and security standards, we are not in the position to guarantee the same and we will not be responsible for the protection and privacy of any personal information which you provide on those websites. You should therefore exercise caution including reviewing the privacy policy of those websites before disclosing any personal information.
7. Web tracking (cookies and web beacons)
Stellar Clinic uses cookies (small text files that store information on your hard drive) for certain functions and operations of our websites.
Cookies help Stellar Clinic to understand which sections of Stellar Clinic’s websites are frequently visited. With this information Stellar Clinic is able to adapt Stellar Clinic’s treatments, products and services and/or website to suit your demands and to provide you with a more customized and personalized user experience. For example, cookies allow Stellar Clinic to ensure that the information displayed on your next visit will match your user preferences.
You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For example, on Microsoft Internet Explorer you can disable or delete cookies by selecting “Tools/Internet Options”.
Please note that Stellar Clinic’s websites are designed to work with cookies and disabling cookies may affect your usage of Stellar Clinic’s websites and may prevent you from taking full advantage of Stellar Clinic’s services at Stellar Clinic’s websites. Stellar Clinic do not exchange cookies with any third party websites or external data suppliers, except with third parties working with Stellar Clinic to provide Stellar Clinic’s services to you.
Stellar Clinic’s websites and the communications generated from using and/or registering to Stellar Clinic’s websites, such as promotional emails, may contain electronic images known as “web beacons”. Web beacons generally work in conjunction with cookies, and Stellar Clinic may use them in the same way Stellar Clinic uses cookies (see above).
8. Retention of your personal information
All your personal information collected by Stellar Clinic will be retained with Stellar Clinic and Stellar Clinic shall not keep your personal information longer than is necessary for the fulfilment of the lawful purposes to which it was obtained for.
9. Access to your personal information
You may request for a copy of your personal information which you have provided to Stellar Clinic by submitting your request in writing specifying the personal information you wish to access including any discount or reference numbers where applicable to Stellar Clinic in which a fee will be charged to you (if necessary) and you will need to provide a copy of the following documents with your written request to enable Stellar Clinic to verify your identity:
- NRIC; and/or
- driving license.
10. Accuracy and correction of your personal information
Stellar Clinic takes all reasonable steps to ensure that your personal information provided to Stellar Clinic is accurate and relevant only to the lawful purposes to which it was obtained for and is kept in the manner whereby the accuracy and completeness of your personal information is not affected and your personal information is up-to-date.
If any of your information is incorrect or incomplete, the correction will be done without any charges and you may submit your request in writing specifying the incorrect information and the correct information for us to replace it with. Please include the following in your written request which can be used to identify you such as:
- name;
- NRIC; and
- home address.
11. Changes
Stellar Clinic may amend this Privacy Policy from time to time by posting the changes on this page. Please visit Stellar Clinic’s website from time to time to ensure that you are kept up to date.
12. Choice to your personal information
You may choose to restrict the collection or use of your personal information by clicking the link in Stellar Clinic’s Electronic Direct Mail (“EDM”) to unsubscribe the service upon receiving the EDM from Stellar Clinic or you may contact Stellar Clinic directly.
13. Contact
Stellar Clinic welcomes your views and feedback about Stellar Clinic’s Privacy Policy. Please help Stellar Clinic to ensure that the personal information which you have provided to Stellar Clinic is accurate and up to date. If you have any queries or comments please contact our Customer Service at +60129686443, or email to stellaraesthetic@stellarclinic.com or you may also write to Stellar Clinic at No.17, Jalan KSB 13, Taman Kota Syahbandar, 75200 Melaka, Malaysia.
This Privacy Policy in accordance with the Personal Data Protection Act 2010 of Malaysia sets out how Stellar Stems Sdn Bhd collects, uses and protects your personal information which you have provided to Stellar Stems Sdn. Bhd. (Stellar Clinic)
The term “Stellar Clinic” or “us” refers to Stellar Stems Sdn. Bhd. as the owner of this website. The term “you” or “your” refers to the user or viewer of Stellar Stems’s website.
1. Why Stellar Clinic collect your personal information
(A) Your personal information is collected for the following purposes:
- for patient registration with Stellar Clinic;
- to send you invites to Stellar Clinic’s events, promotional materials, advertisements for marketing purposes via email or short message service (SMS);
- for administrative purposes;
- for assessment and analysis of the market, Stellar Clinic’s customers and/or potential customers in relation to Stellar Clinic’s treatments, products and services;
- to monitor, review and improve Stellar Clinic’s services;
- to be used for internal record keeping;
(B) For this purpose we collect personal information which includes but not limited to the following:
- name, job title and company name;
- contact information including address, email address and phone number;
- details of your visits to Stellar Clinic’s centre and/or clinic and/or website;
- demographic information;
- gender, age and date of birth; and
- such other relevant information to enable Stellar Clinic to provide you with Stellar Clinic’s treatments, products and services.
2. How Stellar Clinic collects your personal information
Stellar Clinic collects this information when you visit Stellar Clinic’s centre or clinic, when you register or when you telephone or email Stellar Clinic or correspond with Stellar Clinic.
By providing your personal information to Stellar Clinic, you have agreed to give your consent to the processing of your personal information by Stellar Clinic for the stated lawful purposes when your personal information was collected. Stellar Clinic shall not process your personal information unless you have given consent to the processing of your personal information. “Processing” means collecting, recording, holding or storing your personal information or carrying out any operation or set of operations on your personal information.
3. Direct Marketing
Stellar Clinic may use your personal information for marketing purposes, in particular to present you with advertisements, marketing and/or promotional materials informing about our treatments, products and services and/or conduct free prize draws and prize competitions and such other information in relation to our treatments, products and services which we believe may be of interest to you.
Stellar Clinic will send you advertisements, marketing and/or promotional materials or information in relation to our treatments, products and services, if you have elected to receive such information when you register with Stellar Clinic.
If at any time you wish to stop receiving these advertisements, marketing and/or promotional materials, you can do so by using the unsubscribe information on every such mailing, by updating your user profile or account data or by contacting Stellar Clinic (see below for details on how to contact Stellar Clinic).
4. Sharing of your personal information
Stellar Clinic does not sell, rent, or lease Stellar Clinic’s patient information to third parties. Stellar Clinic may however share and/or disclose your personal information to third parties in the following circumstances:
For purposes of providing information to your treating healthcare professional;
Where Stellar Clinic is required to do so by law, regulation, or any binding judgment, order, or requirement of any court or other competent authority; where you have consented to such disclosure.
5. Security
Stellar Clinic is committed and will use Stellar Clinic’s best endeavor to ensure that your personal information is kept and stored securely.
On that premise, Stellar Clinic has adopted the following measures:
- using encryption, where appropriate;
- using password protection, where appropriate; and
- only Stellar Clinic’s authorized employees are permitted to access your personal information for the purposes stipulated in this Privacy Policy.
6. Links to external content resources
Stellar Clinic’s website may link or direct you to other websites or external content resources which are not within our control. Whilst we will use our best endeavor to ensure that we link or direct you only to websites that share our privacy and security standards, we are not in the position to guarantee the same and we will not be responsible for the protection and privacy of any personal information which you provide on those websites. You should therefore exercise caution including reviewing the privacy policy of those websites before disclosing any personal information.
7. Web tracking (cookies and web beacons)
Stellar Clinic uses cookies (small text files that store information on your hard drive) for certain functions and operations of our websites.
Cookies help Stellar Clinic to understand which sections of Stellar Clinic’s websites are frequently visited. With this information Stellar Clinic is able to adapt Stellar Clinic’s treatments, products and services and/or website to suit your demands and to provide you with a more customized and personalized user experience. For example, cookies allow Stellar Clinic to ensure that the information displayed on your next visit will match your user preferences.
You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For example, on Microsoft Internet Explorer you can disable or delete cookies by selecting “Tools/Internet Options”.
Please note that Stellar Clinic’s websites are designed to work with cookies and disabling cookies may affect your usage of Stellar Clinic’s websites and may prevent you from taking full advantage of Stellar Clinic’s services at Stellar Clinic’s websites. Stellar Clinic do not exchange cookies with any third party websites or external data suppliers, except with third parties working with Stellar Clinic to provide Stellar Clinic’s services to you.
Stellar Clinic’s websites and the communications generated from using and/or registering to Stellar Clinic’s websites, such as promotional emails, may contain electronic images known as “web beacons”. Web beacons generally work in conjunction with cookies, and Stellar Clinic may use them in the same way Stellar Clinic uses cookies (see above).
8. Retention of your personal information
All your personal information collected by Stellar Clinic will be retained with Stellar Clinic and Stellar Clinic shall not keep your personal information longer than is necessary for the fulfilment of the lawful purposes to which it was obtained for.
9. Access to your personal information
You may request for a copy of your personal information which you have provided to Stellar Clinic by submitting your request in writing specifying the personal information you wish to access including any discount or reference numbers where applicable to Stellar Clinic in which a fee will be charged to you (if necessary) and you will need to provide a copy of the following documents with your written request to enable Stellar Clinic to verify your identity:
- NRIC; and/or
- driving license.
10. Accuracy and correction of your personal information
Stellar Clinic takes all reasonable steps to ensure that your personal information provided to Stellar Clinic is accurate and relevant only to the lawful purposes to which it was obtained for and is kept in the manner whereby the accuracy and completeness of your personal information is not affected and your personal information is up-to-date.
If any of your information is incorrect or incomplete, the correction will be done without any charges and you may submit your request in writing specifying the incorrect information and the correct information for us to replace it with. Please include the following in your written request which can be used to identify you such as:
- name;
- NRIC; and
- home address.
11. Changes
Stellar Clinic may amend this Privacy Policy from time to time by posting the changes on this page. Please visit Stellar Clinic’s website from time to time to ensure that you are kept up to date.
12. Choice to your personal information
You may choose to restrict the collection or use of your personal information by clicking the link in Stellar Clinic’s Electronic Direct Mail (“EDM”) to unsubscribe the service upon receiving the EDM from Stellar Clinic or you may contact Stellar Clinic directly.
13. Contact
Stellar Clinic welcomes your views and feedback about Stellar Clinic’s Privacy Policy. Please help Stellar Clinic to ensure that the personal information which you have provided to Stellar Clinic is accurate and up to date. If you have any queries or comments please contact our Customer Service at +60129686443, or email to stellaraesthetic@stellarclinic.com or you may also write to Stellar Clinic at No.17, Jalan KSB 13, Taman Kota Syahbandar, 75200 Melaka, Malaysia.